Refund & Replacement Policy

Refund & Replacement Policy

At TokyoTrove, your satisfaction matters most to us. While we do not offer returns or monetary refunds, we are dedicated to making sure you receive your order in perfect condition.

If your product arrives damaged, defective, or incorrect, we’ll gladly arrange a replacement.

Replacement orders are typically delivered within 8–10 days once approved.

Conditions for Replacement

To help us serve you quickly and fairly, please follow these guidelines:

1. Proof of Damage or Incorrect Item

   • Please provide a clear unboxing video and photographs showing the issue (damage, defect, or wrong item received). This ensures we can verify the problem and process your request efficiently.

2. Timely Reporting

   • All replacement requests must be submitted within 48 hours of receiving your order.

   • Requests made after this time frame unfortunately cannot be processed.

3. Product Condition

   • The item must remain unused, in its original packaging, with all tags intact.

How to Request a Replacement

If you meet the above conditions, follow these steps:

1. Email us at tokyotrove.in@gmail.com with the subject line "Replacement Request".

2. Include in your email:

   • Your full name and order number

   • The unboxing video and photos showing the problem

   • Proof of purchase (e.g., order confirmation or receipt)

Our team will review your request within 2–3 business days and provide further instructions. If approved, we will guide you through the replacement process.

Important Notes

• Requests without the required unboxing video and photographs will not be accepted.

• We cannot replace:

  • Sale items

  • Customized or personalized products

  • Gift cards

• If an incorrect product was sent, we will replace it promptly after verifying the issue.

We appreciate your cooperation in helping us resolve issues quickly and efficiently.

For any questions, reach out to us at tokyotrove.in@gmail.com — we’re here to help.